All across the UK our 350+ volunteers support older and/or disabled people at home to offer one-to-one support with their technology, whether that’s a computer, laptop, smartphone or tablet.
Our volunteers:
• Troubleshoot technical issues;
• Offer impartial advice on technology;
• Set up new tech and install hardware and software;
• Show people how to use their tech at home e.g. shop online, send and receive emails and video call with family and friends;
• Make adaptations to support a disabled person’s specific technology needs.
Key activities include:
• Contacting clients to arrange a date/time to support (home visits, supporting them remotely online or attending group sessions).
• Carrying out tech support for the clients you have accepted.
• Feeding back on progress via our online ticketing system.
• Supporting your local Coordinator with promoting the volunteer service in the local area.
• Getting together with other tech volunteers at team meetings and wider company events.
• Attending training on technology, particularly adaptive technology.
• Supporting other volunteers through our online chat facility.
What could an AbilityNet Tech Volunteer gain from the experience:
• Change the lives of disabled and older people.
• Benefit from technology and disability training.
• Network with a nationwide team of other Tech volunteers.
• Be flexible with your volunteering and plan it around your other work and home commitments.
Experience required
• A passion to help others.
• Good IT and computer skills.
• Knowledge of standard operating systems and software.
• The ability to communicate well with people.
• Patience and empathy.
• Your own transport or good transport links.
Training details
Access to specialised accessibility training.
Restrictions
Volunteers are required to be at least 18 years old.
